Returns & Refunds
Not feeling it? You have 30 days from delivery to send it back.
01Eligibility
- Items must be returned within 30 days of delivery.
- Items must be unworn, unwashed and in original condition with all tags and packaging.
- Final sale items, underwear, socks and items marked "final sale" can't be returned unless faulty or not as described.
- Resale items must come back with any SJM authentication tag still attached.
02How to return
Email [email protected] with your order number and what you want to return. We'll send instructions and a return address. Please don't send items back without contacting us first.
03Return shipping
Return shipping is paid by the customer unless the item is faulty, wrong or not as described, in which case we cover it. We recommend a tracked service — we can't refund items lost on the way back to us.
04Refunds
Once we receive and inspect your return we'll email you. Approved refunds go back to the original payment method within 14 days of us receiving the return. If you return your whole order within 14 days of delivery, we also refund the standard delivery cost, as EU law requires.
05Exchanges
The fastest way to get a different size is to return the original and place a new order — drops sell out and we can't hold stock.
06Faulty, wrong or not authentic
If something arrives damaged, wrong or not as described, contact us within 7 days of delivery with photos and we'll make it right. If a resale item is shown to be not authentic, see our authenticity guarantee in the Terms of Service — full refund, including shipping.
✉Contact
Questions about this page? Email [email protected] and a real person will get back to you within 2 business days.